Troubleshoot HP ePrint Not Working Like an Expert

HP ePrint is a technology you can employ for any device, such as smartphones, tablets, and PCs. It allows you to print photos or documents from anywhere. All that you require is internet access. Print jobs are dispatched through email via the email address of your HP printer. However, many times, users report HP ePrint not working.

There’s a lot you can do at your end to resolve this problem. From checking your printer status to finding the compatibility of the attached file, the resolutions to fix the problem are many. In this article, you’ll find a detailed explanation regarding fixing HP ePrint.

 

Basic Troubleshooting for HP ePrint Not Working

You can troubleshoot issues when attempting to print through HP ePrint via email. Use these basic resolutions and see what is causing the main problem.

• Firstly, ensure that your printer is switched on and linked to a network.
• Ensure that your system or mobile has email capability as well as network accessibility.
• Check that your printer has the HP ePrint feature. It should also have the recent firmware version.
• See that you have enabled Web Services on your printer.
• Find whether you have registered your printer at hpsmart.com/us/en.
• Check whether your HP printer has sufficient paper and toner.

 

Advanced Fixes for HP ePrint Not Printing

Various situations can arise where even if you follow the basic troubleshooting mentioned above, you won’t be able to make ePrint work. In this scenario, you can implement the fixes below.

 

Examine the ePrint requirements

You must ensure that your Web Services is on and that the email fulfills ePrint requirements. You also need to ensure that the file attachment is supported by HP ePrint.

• Touch the icon of HP ePrint followed by ‘Settings.’
• Adhere to the instructions to switch on Web Services.
• Now, input the printer email address in the ‘To’ textbox. Numerous email addresses often result in a failed ePrint job.
• In the ‘Subject’ field, input some text. If you leave this field blank, the ePrint job will fail.
• Now, attach 10 or fewer files. Remember that the overall size of the email cannot be above 10 MBs.
• Ensure that the photos are in BMP, PNG, JPG, GIF, or TIF format. They should be at least 100 pixels in resolution. Your documents must be in Excel, PowerPoint, Microsoft Word, TXT, GTML, PDF, or Excel files. Documents that are encrypted or digitally signed are not supported.
• Ensure that the sending email address has the required permission to access your printer.

If you use an HP printer without a touchscreen, you should print a self-test page to get the IP address of your printer. After that, input it in the address bar of the browser to launch Embedded Web Server. You can turn on this feature by clicking the ‘Web Services’ tab.

 

Examine the local Network of your HP printer

Another effective HP ePrint troubleshooting is examining the local network of your printer. Repair any problems with the network connection.

• Check that the signal of your HP printer is turned on.
• Printers with wireless icons must have the blue light on. It shouldn’t be blinking.
• Use the wizard if your printer’s control panel has a wireless setup.
• Restart the router. Inspect the router band configuration. You should enable 2.4 GHz and broadcasting.
• If your router broadcasts the SSID network, link the printer to the 2.4 GHz band SSID.
• Be sure that the security software in your system isn’t preventing HP printers from linking to your system.
• Note that it’s easy for HP printing devices to bypass DHCP-assigned IP addresses. So, employ a valid IP address.

 

Start the router, printer, and your system again

• Switch off your printer.
• Now, disconnect Ethernet cables or USB from the printing machine. They can hinder the printer from linking to the wireless network.
• Now, remove the power cord from the router. Then, wait for around 20 seconds and reconnect the cord.
• Now, you should wait for some time till the lights show a connected status.
• Now, restart your computer and switch on the printer.

 

What are the Limitations and Needs of HP ePrint?

It’s essential for you to know the requirements and limitations of HP ePrint. Being aware of them will prevent you from facing any issues.

• Emails that have a URL in the subject area won’t print. URLs present in the body part of the message won’t come out in the print output.
• Every image file should not be less than 100 pixels in length or breadth.
• Remember that the HP ePrint server ignores email print jobs if several email addresses are there in either ‘To’ or ‘Cc’ fields. You must input the email ID of your printer in the ‘To’ field. There isn’t any need to type more email IDs in different fields.
• Documents that are digitally signed or protected by passwords cannot be printed.
  It’s impossible to print email attachments without email output.
• Every print job will default to 300 dpi. At present, HP ePrint does not support printing web pages.
• HP ePrint also does not supports printing on both sides of a document.
• You can modify the paper tray configuration but only from the control panel of your HP printer. It cannot be changed from anywhere else.
• The subject lines of your messages will not be shown on the print output.
• The time stamps you get from the ePrint server won’t properly reflect the exact time the print job was formed or printed.

 

Final Thoughts

If you own HP ePrint printers, you have the advantage of printing documents just about anywhere. But when you find HP ePrint not working, it becomes difficult to take this advantage. Hopefully, the methods described above will allow you fix this feature so you can use it uninterruptedly. If they don’t, it would be wise to connect with a printer technical support service.